Today is October 11, 2008 About Us  |  Site Map  |  Contact Us         About Us       Phone Systems       Computer Services       Websites       Case Studies       Support       Contact Us   Many of these brochures require PowerPoint to view correctly. If you need the free PowerPoint viewer, click here.  Devices that Connect the NBX to non-compatible devices: VP_2000.DID for the 3Com NBX Phone System The VP_2000.DID is the ideal solution for small to mid-sized customers who want a cost effective alternative to T1 telephone service using the 3Com NBX Telephone System! As a low cost PC based telephony interface board, the VP_2000.DID allows the 3Com NBX Telephone System to accept and route calls using Direct-Inward-Dialing (DID) service provided by the Telephone Company. DID trunks are generally a much more affordable telephone service than T1 service. In addition, T1 service provides much more telephone capacity than the typical small to mid-sized customer can use! With the VP_2000.DID, the 3Com NBX Telephone System can be easily expanded to add more telephone capacity as the customer needs it! The AutoDID(superscript: TM) feature that comes with the VP_2000.DID automatically determines the DID service options being provided to each trunk by the telephone company and configures the VP_2000.DID appropriately eliminating installation hassles and telephone company headaches! Scalable, affordable, flexible, and expandable; the VP_2000.DID solution... Downloadable Product Information   Devices that connect the NBX to other types of networks: CrystalVoice Communications Toll Quality Voice Over the Internet CrystalVoice Communications, the Voice-Over-Internet company, is the first to enable telephone-quality voice over the public, unmanaged internet - even over dialup connections Downloadable Product Information Encore Networks, Inc. Encore R2Adapter - Works with NBX and SuperStack 3 using standard ETSI PRI ISDN interface to provide international connectivity to R2 networks. Downloadable Product Information MegaPAC WAN and Compression Solutions from Satelcom Developed and manufactured by Satelcom the MegaPAC works seamlessly with 3Com SuperStack 3 NBX and NBX 100 products. MegaPAC solutions provide compression and bandwidth control over a LAN and/or WAN, ensuring maximum utilization of available bandwidth and resources, delivering effective convergence of voice and data. In addition to Primary Rate ISDN support, MegaPAC voice solutions also provide support for Analogue and Basic Rate ISDN services in regions such as the UK and Europe. Downloadable Product Information   SymPhone from TeleSym SymPhone offers an advancement in the sound quality of voice calls across mobile devices-delivering clear, cost-effective voice communications on wireless using wireless 802.11LANs and the open Internet. In addition to the client software for portable devices, SymPhone Call Server provides real-time look-up services that enable SymPhones to call each other. The SymPhone Connector uses a TAPI/WAV interface to integrate with 3Com® NBX telephone systems and extend the benefits of networked telephony across a wireless network to wireless mobile devices Downloadable Product Information   Quintum Tenor Quintum Tenor, a SIP-enabled FXO- and FXS- compliant analog-to-IP gateway, integrates with 3Com® VCX™ IP telephony systems to extend convergence benefits to analog phones and analog trunks. Innovative technology allows operation behind NAT-enabled firewalls, overcoming the problem of internal NAT IP addresses being incorrectly translated into public addresses when a VoIP call is established with an outside party. Devices that connect the NBX to other types of phones: POLYCOM SoundStation IP 3000 Developed to seamlessly integrate with 3Com SuperStack 3 and NBX 100 Networked Telephony Solutions, the Polycom SoundStation IP 3000 for 3Com NBX allows for easy conferencing without the need for special analog lines and/or Analog Terminal Adapters. Just plug the phone into your existing network and quickly access all the NBX features you need in your conference room. Downloadable Product Information Citel The CITELlink Handset Gateway allows traditional PBX telephone handsets, such as Nortel's Norstar Handset to interconnect with the 3Com NBX phone system.  When upgrading from a Nortel to a 3Com system, this allows for the freedom from the restrictions of traditional PBX technologies, so end user customers now have viable new alternatives when considering system expansion or new telephony applications.   Downloadable Product Information Eutectics Inc. IPP 200 USB Handset, IPP 210 USB Headset Adapter, and IPP 500 USB Desk Phone phones. Eutectics develops and markets USB phones which greatly improve the quality and user friendliness of PC based telephony. Eutectics phones offer superior audio quality and offer full button integration with PC based soft phone clients. Downloadable Product Information USB and Analog Headsets and Amplifiers Plantronics leads the office market with a broad range of mobile headsets to address the cordless and mobile phone market, next-generation computer audio headset products for computer applications, and corded and cordless headsets and systems for office, small office/home office, and call centers. The company has applied its 40 years of experience in lightweight communications equipment to the design and manufacture of its products; incorporating into them both USB connectivity and digital signal processing (DSP). Available only from Plantronics, the DSP-100, DSP-300, and DSP 400 provide a crisper, cleaner signal than their conventional analog cousins. Downloadable Product Information GN Netcom, Inc. USB Headsets, Call Center Headsets Any voice-driven application will benefit from the crisp, highly intelligible, direct-to-digital sound quality of the GN 8110 USBxp audio adapter. It bypasses the sound card and connects directly to your PC's USB port, virtually eliminating sound card compatibility problems. Certified for use on Windows 98 SE, 2000, ME and XP (as well as Mac OS 9.0.4 or greater), the GN 8110 USBxp is a true plug-and-play adapter—no software to install—providing clean, distortion-free SmoothStreamª digital audio, without the distracting echo effect common to VolP. Downloadable Product Information PulverInnovations PulverInnovations WiSIP™ is a Session Initiation Protocol (SIP)-based mobile IP phone that extends 3Com® IP telephony benefits to mobile users within their enterprise locations. The PulverInnovations IP phone, is a next-generation intelligent IP communications device that adds SIP-based VoIP communications to wireless LAN and campus installations of enterprises, multi-branch offices, small office/home office locations, and hot-spot applications. The WiSIP phone can be used with Free World Dialup service and with VCX™ IP telephony applications. Call Recording and Speech Recognition devices: Telrex CallRex CallRex is the leading IP call recording and monitoring solution for small and medium business. CallRex provides 100% call recording, automatic triggered recording, real-time status, live monitoring, and on-demand recording with CallRex Look Back™ to capture the entire discussion at anytime during the call. Designed with the manager in mind, CallRex enables monitoring, recording and evaluation of individuals and groups customized to match your organization. With CallRex, call recordings are easily searched and retrieved for playback, and can be exported for email, linking to CRM and more. CallRex is easy, affordable and supports all of the leading IP telephony systems including 3Com and Asterisk. Downloadable Product Information Voice Enabled Auto Attendant/Voice Enabled Dialer/Call Recording BrightArrow ExecutiveAssistant delivers an electronic personal assistant to the desktop, enabling each user to manage incoming calls in a highly personalized yet professional manner. The caller is identified using speech recognition, allowing an automatic or user-based decision to either accept the call, send it to voice mail, or forward it to an outside number. This functionality is made possible through seamless integration with the users personal and centralized contact databases.  Other advanced features include zone based paging, silent monitoring of phone calls, supervisor barge-in, and whisper (where supervisors can join a call and talk to their employee, but outside party to the phone call won't hear the supervisor - useful for sales training).   New Call Recording Feature: On Demand Recording offers the option of recording the call at any point during the conversation. Even if you begin to record halfway through the call, the whole conversation will be recorded.  Downloadable Product Information   IP Recording for the NBX Since 1988 Red Box has been developing expertise in recording software and best-of-breed quality analysis tools that perform evaluations, screen annotations, notify management and supervisors at defined thresholds, and provide detailed reports. The company launched its flagship NBX recording product (RBR2620) in 2001. Since that time, Red Box has added more than 100 new features in response to customer requirements. Like the range of 3Com products, the Red Box RBR2620 is designed for robust, easy-to-use performance. Downloadable Product Information   iVoice Speech Enabled Auto Attendant Designed as both a cost reduction tool and a well-mannered auto attendant. Appointment Reminder** The appointment Reminder allows Doctors, Hospitals, (or any other company) that has scheduled appointments to automatically dial out to patients/customers and remind them of their appointment. Downloadable Product Information New for the Education Market iVoice Scholastic IVR with Out-Dialer IVoice's absence notification capabilities help reduce student absenteeism and alert parents of absence situations. With this knowledge, parents can resolve the situation before it causes severe problems for the student, parents and the school. Other features include: Automatic confirmation of school closings or delayed openings, tuition payment due, class registration or acceptance, and more! Downloadable Product Information Call Reporting and Accounting: Call Accounting and Billing Solution M.E.IP.S (MIND Enterprise IP System) is a comprehensive, centralized billing, accounting and network communication management solution for the tracking of calls and data across IP networks and traditional telephony networks. Downloadable Product Information   DIALGUARD - The Perfect Call Accounting Solution for NBX Pan Cyber offers the perfect Call Accounting Software for IP phones designed specifically for 3Com NBX. Dialguard can accurately register, collect, analyze, verify and store call information. By extracting and translating data from the NBX, DIAL GUARD provides valuable business reports that will help your organization improve employee productivity, optimize trunk resources, prevent telephone call abuse, control, allocate, and recover telecom costs. Downloadable Product Information   ISI, Inc. "Infortel for Windows" ISI, Inc. offers a data acquisition module that provides call accounting to 3Com's NBX Networked Telephony Platform. With the new interface, telecom managers can access and report on their company's call detail records (CDR), providing for better management of telecom systems and expenses. Infortel for Windows is an on-site call accounting solution with modules for General Business, Lodging and Professional Services. Downloadable Product Information Call Accounting Solutions for Business TAPIT™ EX is the award winning flagship product of Trisys, Inc., a company that has been offering premier telephone call accounting products since 1984. TAPIT EX, complementing 3Com NBX networked telephony solutions, helps businesses control telephone misuse/abuse, manage telephone costs, bill clients, resell telephone services, track performance or advertising, and manage personnel. Downloadable Product Information   Profit Watch call accounting solution for the Hospitality Industry NBX users in the hotel industry will welcome Profit Watch software, which when used with the NBX can integrate your phone system with any major PMS system, or if used as a stand alone software, you can bill clients using your pre-defined rates, and also generate reports of actual call costing to determine profitibility. Office Watch call accounting solution for Office Environments Allocate call costs to departments and projects, bill clients for calls made on their behalf, identify fraudulent use, monitor employee productivity, forecast and budget your telecom dollars.   Call Management Reporting, Call Accounting and Billing Trivium CallAnalyst is an easy-to-use, graphic-oriented software package that allows you to record phone usage, analyze phone traffic, and cut costs utilizing over 100 off-the-shelf reports. Downloadable Product Information CallAnalyst Product Brochure Customer Relationship Management Solution with Integrated CTI Functionality Trivium SimpleRM allows you to provide customer database and intelligence to existing contact center applications. Web Based Overview of SimpleRM Unified Communications and IVR enabled Applicaitons: IVR and unified communications systems.  Bphone integrates a leading edge IVR (Interactive Voice Response) solution for companies that want to offer callers automated information which is tied to a live database. Such technology is widely deployed in industries that have a large customer base and want to deploy up to the minute information to their clients, such as with banking, stock brokers, and government agencies. IVR technology allows for rapid call handling 24 hours a day to any industry that can benefit from integrating customer inquiries directly to a corporate database.   Converged Messaging Solutions for Supercharged Companies!  Esna Technologies, Inc. ("Esna") delivers a broad range of business communications solutions to enterprises in more than 28 countries around the world. Now a global leader in the development of unified communication platforms, the company has been developing voice communications since 1989. Its products—from unified communications to speech recognition—help customers gain a competitive edge by enabling anytime, anywhere business transactions and unifying communications among customers, suppliers, and staff.   Personal Productivity Solution for MS Outlook and Exchange Tygart's PRISM/Look PRO embeds desktop call control and enhanced contact management capabilities within Microsoft Outlook and Exchange Server - making it easier for the business worker to find, view, contact, and track information about important telephone calls made to clients, customers, and associates.   Voice Mail and E-Mail Integration for MS Exchange Server and Outlook Designed to 'fill the gap' between NBX networked telephony solutions and Microsoft Exchange Server, PC Computer & Software, Inc.™ provides a single point of delivery for NBX Voice Mail messages without expensive client-side software or configurations. Also available from this solutions provider are many free NBX utilities which are available for download, including a software utility that safely powers off your NBX during a power outage.    Downloadable Product Information   Ellysse Ellysse and it's Contact Center Platform called Contatta® has transformed the Contact center, a term that has always been associated with complexity, high cost and long implementation times, into a synonym for ease of use, performance, cost reduction, efficiency, and ease of installation: all tangible benefits in making the most of the latest technology. Castelle Castelle offers two fax server product lines, FaxPress™ and FaxPress Premier™. Together, these offer organizations every possible computer-based, network fax option: desktop PC faxing, production faxing, fax and email integration, workflow application integration, and tools for developing custom fax applications. Interstar Interstar is the leading developer of enterprise fax solutions for converged IP networks. Interstar products include LightningFAX, the award winning enterprise fax server solution for unified messaging and fax automation applications, and XMediusFAX, the first family of boardless T.38 Fax over IP servers for VoIP networks. Corebridge CoreBridge allows uers to manage all their messages (e-mail, voice mail, fax, call notification, Short Message Service(SMS) from their existing e-mail client (Lotus Notes or Microsoft Outlook), anywhere and on any device. Communications are consolidated into the e-mail application, as well as CoreBridge communications logs. For instance, if users are working away from home, they will receive an e-mail notification to inform them of any missed or re-routed (to the office) calls, with the number and name of the calling party supplied.Users can choose to receive this notification via SMS or fax. CoreBridge call logging allows users to manage their calls in a similar manner to how they manage their e-mails, via Outlook or Notes, today. DSI DSI IVR Maestro enables Interactive Voice Response (IVR) applications on the 3Com® NBX® IP telephony platform. Running on a Microsoft Windows 2000 server, IVR Maestro retrieves telephone keystrokes and digits to drive IVR applications. An intuitive graphic tool provides run-time dialogs between the IVR system and the caller during an IVR session, enabling callers to interact directly with business applications and databases. EasyRun, Inc. EPICCenter™ product suite incorporates voice, fax, e-mail and Web interactions to provide small-to medium contact centers with the necessary tools to maximize performance levels.     eProvisioning Solution from Business Layers eProvision Day One provides a centralized application to automatically configure and appropriately provision enterprise resources to users based upon their business profile.    Fluency Communications Suite - Contact Center Solution Braxtel's Fluency Communications Suite offers a cost-effective way to acquire, implement, and support a state-of-the-art contact center technology platform that provides much of the functionality that the small to medium size market requires. Downloadable Product Information New Product: Alert and Emergency Notification System (AENS) With national security at an all time high and the volatile fluctuations in weather conditions, the need for immediate response and notification of key personnel is critical.  AENS will automate the manual process of notifying your staff and the community.  Personnel can be contacted by various media, such as telephones, cell phones, text pagers, numeric/tone pagers, short message service (SMS), email, fax, wireless devices such as PDAs, etc.  Notification options include location based notification (useful for emergency situations) and priority based options.  After making contact, AENS can provide you with comprehensive reports.  Depending on your system configuration, a short message of 15 seconds can go out to 950 people within 1 minute.   Telemarketing Products: Moonfire Moonfire Corporation delivers outbound telemarketing software for the NBX, utilizing Progressive Dialing, ideal for B2B and quality B2C calling. With customers experiencing talk time up to 35 minutes per hour, DialVision™ is an excellent alternative to expensive and potentially abusive Predictive Dialing. Downloadable Product Information   Network Security: Ingate Firewalls Ingate Firewalls are the world's first SIP-capable firewalls, making Ingate the only choice for enterprises that want access to SIP-based communications such as presence, instant messaging, audio/video conferencing and VoIP. Ingate products include a SIP proxy and a SIP registrar, support NAT and PAT, have TLS support for encrypted SIP signalling - which means that instant messages are automatically encrypted - and have been cited by users and media for ease of use. Jasomi Firewalls Jasomi PeerPoint offers advanced security for converged networks with its SIP-compliant Session Border Controller (SBC). Based on VoIP protocols such as SIP and RTP, the SBC strengthens the security of 3Com® convergence applications as they deliver enterprise services to remote locations over the pubic Internet. Web Based Conference Calling: Sonexis - ConferenceManager Sonexis makes it easier for individuals and groups to work together more efficiently with robust conferencing tools using an on-demand, and media rich integrated audio and web conferencing system. The company delivers ConferenceManager, a modular conferencing platform that supports a breadth of audio and web conferencing functionality delivering richmedia conferencing. Downloadable Product Information Customized Voice Recordings: Last Word Voice Productions Last Word Voice Productions provides professional customized recordings that match the 'voice' of the NBX system voice mail and automated attendant prompts. Downloadable Product Information   If you need any information, or wish to discuss your needs with one of our trained professionals, please call us today to set up an appointment. Sales Office: (480) 380-7977 Request information online Copyright © 2001-2008 Sunlink Systems, Inc. All Rights Reserved.