Full-Featured, Affordable Call Handling and Management
The 3Com® eXchange Call Center Solution is a feature-rich voice
routing and management offering that works with 3Com NBX®
networked telephony products to control and monitor the call
center's interaction, distribution, call handling, and reporting
activities. Its modular, scalable design permits cost-effective,
incremental expansion and upgrades. And 3Com support options
ensure a successful implementation.
Base modules include eXchange Engine for establishing call routing
rules, eXchange Administration for defining and modifying
parameters of call center entities, eXchange Visor for robust
monitoring and report generating, and eXchange Agent for creating
convenient access to call center capabilities from a customizable
PC toolbar. Optional modules offer wall-board connectivity and
software that puts wall-board functionality on the agents' PCs.
The 3Com eXchange Call Center is an excellent way for small and
midsize enterprises to better serve call-in customers and make
customer relationship management more efficient—while minimizing
day-to-day expenses and on-going cost of ownership.
Full feature set at an exceptionally low cost compared to
competing call center solutions
Modular, scalable design with software licenses allows for
cost-effective, incremental growth—from 10 up to 250
agents—and simple upgrades
Terminal, circular, and longest idle agent routing for
call center flexibility
Built-in MIS system, with a comprehensive suite of reports
available over the web, aids decision making
Customizable reports provide information tailored to
business requirements
Simple definition and modification of call center
parameters eases administration
Real-time graphical information on call flows, DNIS,
trunks, calls in queue, and more ensures effective
monitoring and control
Multiple administration levels provide flexibility and
security
Easy installation: most implementations can be completed
in two to three days
Seamless integration with 3Com NBX products saves time and
cuts costs
Support offered by 3Com and 3Com NBX Authorized Partners
can help ensure a smooth transition and successful
configuration
If you need the Adobe reader, get it here for free:
We also have a CD ROM available upon request, with an interactive presentation that will show you the many benefits of the NBX Call Center. Contact our sales office to request a copy.
If you need further information, or if you wish to discuss your specific needs with an expert, please feel free to call us today.
