3Com eXchange Call Center Features & Benefits

Full-Featured, Affordable Call Handling and Management

The 3Com® eXchange Call Center Solution is a feature-rich voice routing and management offering that works with 3Com NBX® networked telephony products to control and monitor the call center's interaction, distribution, call handling, and reporting activities. Its modular, scalable design permits cost-effective, incremental expansion and upgrades. And 3Com support options ensure a successful implementation. Base modules include eXchange Engine for establishing call routing rules, eXchange Administration for defining and modifying parameters of call center entities, eXchange Visor for robust monitoring and report generating, and eXchange Agent for creating convenient access to call center capabilities from a customizable PC toolbar. Optional modules offer wall-board connectivity and software that puts wall-board functionality on the agents' PCs. The 3Com eXchange Call Center is an excellent way for small and midsize enterprises to better serve call-in customers and make customer relationship management more efficient—while minimizing day-to-day expenses and on-going cost of ownership.

Full feature set at an exceptionally low cost compared to competing call center solutions Modular, scalable design with software licenses allows for cost-effective, incremental growth—from 10 up to 250 agents—and simple upgrades Terminal, circular, and longest idle agent routing for call center flexibility Built-in MIS system, with a comprehensive suite of reports available over the web, aids decision making Customizable reports provide information tailored to business requirements Simple definition and modification of call center parameters eases administration Real-time graphical information on call flows, DNIS, trunks, calls in queue, and more ensures effective monitoring and control Multiple administration levels provide flexibility and security Easy installation: most implementations can be completed in two to three days Seamless integration with 3Com NBX products saves time and cuts costs Support offered by 3Com and 3Com NBX Authorized Partners can help ensure a smooth transition and successful configuration Optional 3Com eXchange Wall Board provides connectivity to compatible third-party wall boards Optional 3Com eXchange Agent Board provides PC connectivity to real-time statistics of call and agent activity in the call center

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• NBX Call Center Solution Overview Brochure

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We also have a CD ROM available upon request, with an interactive presentation that will show you the many benefits of the NBX Call Center. Contact our sales office to request a copy.

If you need any information, or wish to discuss your needs with one of our trained professionals, please call us today to set up an appointment.

Sales Office: (480) 380-7977
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